Where to check your price
Review the current price and applicable conditions shown in the app for your request. Older advertisements and another customer's order are not a quote for your move. Check what is included, how any applicable extra time or distance is treated, and whether your handling requirements match the selected service.
What to confirm before the job
Provide the addresses, item dimensions and quantities, access restrictions and required assistance. Ask about any unclear inclusions before confirming. If an item list or route changes, clarify the order arrangements through the platform. For unresolved questions, contact support@easygoapp.com.au with your order reference and a description of the issue.
Payment, cancellations and availability
EasyGo uses digital payments through the platform. Follow the payment and cancellation instructions for your current order; do not arrange private cash payment. A request needs a suitable provider to accept it. For time-sensitive plans, check that the service is confirmed and leave room for changes.
Common questions
Can I get a guaranteed quote from this website?
This website explains the services and directs you to the app. Check the price and conditions for your own request in EasyGo; contact support if you need clarification.
Can I pay the driver in cash?
No. EasyGo is a cashless platform. Order payments should be completed through the platform.
Does submitting a request guarantee a driver?
No. Acceptance depends on suitable local drivers or helpers being available. Check the order status in the app before relying on a booking.